Refund and Return Policy

StackTrace Media, Inc.
Last Updated: June 29, 2025

Monthly Subscriptions

You may cancel your monthly newsletter subscription at any time. Cancellations take effect at the end of your current billing period, and no refunds will be provided for partial months.

Annual Subscriptions

You may request a full refund within 7 days of your initial purchase. After 7 days, you may cancel at any time, and we will provide a prorated refund for the unused portion of your subscription (calculated from the date we process your cancellation request).

Digital Content and Services

Digital Downloads

Refunds are available within 48 hours of purchase if you have not accessed or downloaded the content. Once content has been accessed, all sales are final.

Premium Memberships

New members may request a full refund within 7 days of signup. After 7 days, cancellations will take effect at the end of the current billing period with no refund for partial periods.

Non-Refundable Items

The following items are final sale and not eligible for refunds:

Sponsored content placements (once published)
Personalized or customized deliverables (once work has begun)
Services rendered in full
Gift subscriptions (after delivery to recipient)
Promotional or discounted subscriptions obtained through special offers

Technical Issues and Service Disruptions

If technical difficulties prevent access to your purchased digital content or services for more than 48 hours, you may be eligible for:

Service credit equivalent to the disrupted period
Refund for the affected service period (at our discretion)
Extension of your subscription at no additional cost

We will make every effort to resolve technical issues promptly and will communicate expected resolution timeframes to affected subscribers.

Billing Errors and Fraudulent Charges

We will provide full refunds for:

Duplicate charges due to processing errors
Unauthorized transactions (subject to verification)
Charges made due to technical errors on our platform
Billing system malfunctions resulting in incorrect charges

Merchandise and Physical Products

Return Window

Physical merchandise may be returned within 30 days of delivery for a full refund, provided items are in original condition with original packaging.

Return Process

Contact support@stacktracemedia.com to initiate a return
Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped
Refunds will be processed within 5-7 business days of receiving returned merchandise

Non-Returnable Merchandise

Items damaged by normal wear and use
Personalized or customized items
Digital products included with physical merchandise (once accessed)

Refund Process

How to Request

Email support@stacktracemedia.com with your order details and reason for the refund request. Include:

Your account email address
Order number or subscription details
Specific reason for refund request
Any relevant documentation (for billing errors or technical issues)

Processing Time

Approved refunds will be processed within 5-7 business days to your original payment method. Please note that your financial institution may require additional time to process the refund.

Partial Refunds

Prorated refunds are calculated based on unused service time and will be rounded to the nearest dollar. The calculation date is the date we process your cancellation request, not the date you submit it.

Alternative Payment Methods

If your original payment method is no longer valid, we may issue refunds via:

Store credit (with your consent)
Alternative payment method you specify
Check payment (for amounts over $50)

Exceptions and Management Discretion

StackTrace Media, Inc. reserves the right to make exceptions to this policy in cases of:

Exceptional customer circumstances
Service quality issues beyond normal technical difficulties
Long-term technical problems that significantly impact service delivery
Billing system errors affecting multiple customers
Force majeure events that prevent service delivery

All exceptions require written approval from StackTrace Media, Inc. management and will be handled on a case-by-case basis.

Chargeback Policy

Customers who initiate chargebacks through their credit card company instead of contacting us directly may have their accounts suspended pending resolution. We strongly encourage customers to contact us first to resolve billing disputes.

Unjustified chargebacks may result in:

Account termination
Collection efforts for associated fees
Prohibition from future service use

Subscription Transfers

Subscriptions are non-transferable between accounts. However, we may make exceptions in cases of:

Corporate name changes with proper documentation
Family account consolidation with verification
Business succession with legal documentation

Tax Refunds

For customers who have paid applicable taxes:

Tax amounts will be refunded proportionally with subscription refunds
Sales tax refunds are subject to state and local regulations
International customers may be subject to their local tax authority rules

Contact Information

For refund requests, billing questions, or policy clarifications:

Email: support@stacktracemedia.com
Response Time: We aim to respond to all refund requests within 24-48 hours.

Required Information for Refund Requests

Please include the following information in your refund request:

Full name and email address associated with the account
Order number or subscription ID
Date of purchase or subscription start
Specific reason for refund request
Preferred refund method (if different from original payment)

Policy Updates

This policy is effective as of June 29, 2025 and may be updated periodically. Material changes to this policy will be communicated to active subscribers via email at least 30 days before taking effect. Continued use of our services after policy changes constitutes acceptance of the updated terms.

Dispute Resolution

If you are not satisfied with our response to your refund request, you may:

Request escalation to management
Utilize the dispute resolution procedures outlined in our Terms of Service
Contact your local consumer protection agency
Pursue arbitration as specified in our Terms of Service

Legal Compliance

This refund policy complies with applicable consumer protection laws, including:

Federal Trade Commission (FTC) guidelines
State consumer protection statutes
International consumer rights where applicable
Credit card company requirements for merchants